Click on the TeamViewer link above
Click Save when you are prompted
Once the program is downloaded, run the program
You will need the ID number and Password
Frequently Asked Questions (FAQ):
I can't find my G: drive or other network drive. How do I get it back?
If you logged into your computer successfully or you are already logged in and you can't find one of your network drives, right click on the red N on the bottom right of the screen, go to Novell Login and log in again. This should remap your drives. If your drives still aren't there, please put in a help desk ticket
If you get a print server connect fail error, unplug the power cord from the back of the purble box that the printer is plugged into, wait 5 seconds, and then plug the server back in. This will reset the print server and should get rid of the error message.
Sometimes you can recover a file that you accidentally deleted on your own using the salvage tool. To use this, go to My Computer and then right click on the folder that the file was stored in. If the file was called World War 2.doc and stored in a folder called History, right click on the History folder. Once you right click on the folder, click on Salvage File. Look in the box for your file that you deleted. Selet the file then click on 'Salvage File' on the bottom left of the box and this should restore your file. If this doesn't work, please put in a help desk ticket with the location of the file and the last known time when you opened it up and it was working and we will try to restore it from one of our backups.
If you can't get to your G: drive but you need to save your work, you have two options. The first one is to save your file to the S: drive on that computer. Every computer that is frozen has an S drive that you can save files to, so you won't lose your work. Let the IT staff know that you can't log in on that computer and they will take a look at solving the problem. At this point, you can go back and move your file from the S: drive to your G: drive. The second option is that you can email the file to yourself for use later on.
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Last Modified on October 30, 2009